FAQ

Using the "Audio Guide" feature is very simple. Just select the monument you want to hear an explanation about. Once inside, you'll find different narrations related to that space; select the one you prefer and the audio will begin automatically. Additionally, if you tap the three dots on the right, you can read the full description and, if you wish, ask the AI about that monument, either by typing your question or by speaking it.

You'll be able to chat with them about any aspect of the 15th century, whether it's religion, social customs, architecture, art, or other topics relevant to the era. The AI is designed to respond clearly and tailored to your interests, offering you an immersive and enriching experience during your visit.

The interactive map helps you find your way around the Alhambra. If you activate geolocation—which we recommend for better performance—the app can display your location in real time. The map also shows various points of interest, such as the various monuments, rest areas, bus stops, and restrooms, so you can enjoy a more convenient and organized visit.

With Smart Itinerary, you can customize your experience based on your ticket and preferences. It takes into account whether you have purchased access to the Nasrid Palaces, the time of your visit, and the Alhambra monuments you wish to visit within the Alhambra. With this information, Smart Itinerary offers you a customized itinerary, indicating the route to reach the monument, the estimated time of your visit, and the estimated travel time to your next destination. This way, you can make the most of your experience and organize your visit easily.

The Discover+ feature allows you to instantly obtain information simply by focusing your smartphone camera on an object. Doing so will give you a detailed explanation about that item. You'll also have the opportunity to interact with the AI, asking questions or delving deeper into the information displayed, making your visit more dynamic and enriching.

The "Alhambra Alive" performance gives voice to the soul of the monument, presenting itself as a living entity ready to converse with you. You can ask it about construction and restoration techniques, decorative arts, fountains, inscriptions, gardens, dates, dynasties, and the historical changes it has witnessed. If there is a debate among historians, it will explain it clearly, summarizing the different versions. It also accompanies you throughout your visit as a virtual guide, pointing out paths, towers, and rooms, and even warning you about steps or slopes so that you can enjoy a safer and more complete experience.

Using "Window to the Past" is very simple: just activate your smartphone's camera, tap Continue, and focus on the image you want to transform. Once you take the shot, within seconds, the app will show you what that scene would have looked like during the Nasrid era.

You can use "Explore 3D" to explore a wide variety of architectural elements of the Alhambra. From plasterwork details and capitals to door knockers, fountains, and other ornamentation. Just point your device at it, and the app will show you a 3D recreation so you can appreciate every texture and shape in detail.

Yes, once you create your personalized story, you can easily download it and share your adventure with all your friends. This way, you'll be able to keep a memory of your visit.

The "Nasrid Challenges" are a series of interactive games designed for all ages. Through them, you can test what you've learned during your visit, participate in trivia, or even experience an escape room. It's a fun way to learn more about the history, customs, and interesting facts about the Alhambra while enjoying the game.

The data included in this section comes from official sources, specifically from information published on the Granada City Council website www.granada.org.

Yes. The information shown in the “Recommendations” section is obtained directly from the official website of the Alhambra Board of Trustees (www.alhambra-patronato.es) and is updated periodically. However, we advise you check the data on the official website to ensure you have the most up-to-date and reliable information.

At New World AI, we do not store your data, so your biometric data will be deleted in accordance with the LOPDGDD (Spanish Data Protection Act) when you stop using this feature. You can find more information at https://legal.alhambra.com.ai/privacy-policy

At New World IA, we do not store your data, so your personal data will be deleted in accordance with the LOPDGDD (Spanish Data Protection Act) when you stop actively using the app. You can find more information at https://legal.alhambra.com.ai/privacy-policy